FAQs

 

1. How can I contact you?

You can reach us via email at sleephaseusa@gmail.com. We are here to assist you with any questions or concerns you may have!

2. Where are your products shipped from?

Our products are shipped from various locations to ensure timely delivery. We work with trusted suppliers to provide you with the best sleep-enhancing products.

3. Can I get a refund on my products?

Yes! We have a 30-day return policy, which means you can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What items are eligible for return?

Most items are eligible for return, except for certain types like perishable goods, custom products, and personal care items. If you have questions about a specific item, feel free to reach out.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

6. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that your item is defective or damaged, contact us immediately so we can evaluate the issue and make it right.

7. Can I exchange my product for a different one?

The fastest way to get a different item is to return the one you have and make a separate purchase for the new item once your return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping! Please check our shipping policy for more details on delivery times and costs to your location.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's progress online.

10. What if I have more questions?

If you have any additional questions or need further assistance, please don't hesitate to contact us at sleephaseusa@gmail.com. We're here to help!